POLICY TOOLKIT MENU
Service delivery policies
Client clinical management
Clinical governance
Clinical supervision
Service and program operations
Consumer engagement
Safer spaces
> Feedback and complaints management
Grievance management
Child protection and reporting
Feedback and complaints management
When using these documents, please check to ensure your content is aligned to the relevant legislation and other policy requirements that may be applicable to your organisation.
The purpose of this policy is to provide guidance in receiving, collating, resolving and responding to feedback, complaints and compliments about the organisation’s staff, services and operations.
Sections in this policy
Policy framework
Roles and responsibilities
Risk management
References
Download policy template and supporting documents
Feedback and complaints management (2025)
This file contains 1 policy and 6 supporting documents.