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Essential organisation policies
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Service delivery policies
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Clinical supervision (2024)
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Safer spaces (2025)
> Feedback and complaints management (2025)
Grievance management (2025)
Child protection and reporting
Suicide and self-harm prevention

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Feedback and complaints management

When using these documents, please check to ensure your content is aligned to the relevant legislation and other policy requirements that may be applicable to your organisation.

The purpose of this policy is to provide guidance in receiving, collating, resolving and responding to feedback, complaints and compliments about the organisation’s staff, services and operations.

Sections in this policy
Policy framework
Roles and responsibilities
Risk management
References

Download policy template and supporting documents

Feedback and complaints management (2025)
This file contains 1 policy and 6 supporting documents.

Download policy only

Feedback and complaints management (2025)

Download supporting documents

Complaints form
Complaints record form
Feedback and complaints information sheet
Feedback and complaints register
Feedback form
Feedback record form 

Related policies

Client clinical management 
Grievance management
Human resources
Organisational development 
Privacy
Safer spaces
Service and program operations
Risk management

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NADA proudly acknowledges the Gadigal and Birrabirragal people as the Traditional Custodians of the land on which our office stands and the waterways we view. We extend this acknowledgement to all Aboriginal and Torres Strait Islander people across Australia and pay our respects to Elders past, present and future.

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